Create User Task Flow Step

The Create User Task flow step creates a task that requires user intervention when something goes wrong.

Tasks can be found in the Tasks tab of your workspace. For more information, see Tasks. This flow step is commonly used alongside the Action Close Out trigger type to generate a task when an action fails.

Step Inputs

In the Edit Step menu, you can add details about the step configuration as needed for your flow.

• Title: Enter the title for the user task you want to create.

• Description: Enter a description for the user task you want to create.

• Type: Enter the type of user task you want to create.

Note: Remediation is currently the only available task type.

• Task definition initial value: Use this field to set specific initial values that indicate the remediation step has been initiated and identify the faulty step that triggered this remediation.

Step Output

When a Create User Task flow step executes with remediation as the type, a new user task is generated.

Remediate a Failed Action

The most common use for the Create User Task flow step is to provide options to remediate a failed action. The best practice is to create a flow that triggers when an action fails using an Action Close Out trigger.

To do this, select Add Trigger in the flow builder. Choose the Action Close-Out trigger and enter an appropriate connector and trigger in the respective fields. Select Failed under Subscribed Status then select Save. The flow now triggers when the specified action fails.

Next, select Add Steps then give the new step a name and ID. Choose the Create User Task type. Enter the step details as described above. Use the Task Definition Initial Value field to return dynamic data from the flow trigger. For example, you can use this code snippet to expose the input data from the flow trigger to the generated task.