Get Work Items Flow Step

Use the Get Work Items flow step to retrieve work items for processing or resolution.

This flow step should be used after a Create Work Item flow step and before a Resolve Work Items flow step.

Work items can be found in the Work Tracking tab of your workspace. For more information, see Work Tracking.

Step Inputs

In the Edit Step menu, you can add details about the step configuration as needed for your flow.

• Work Request Type: Enter a descriptive name to identify the type of operation being performed. For example, Processing Test. This is used later in Work Tracking to group work item collections. You may also choose an existing option from the dropdown, if any exist. 

• Work request key: Enter a key that groups items consistently. It is common to use a date/time key, which fetches any work items that are grouped under the target date. For example, return dayjs().format("MM-DD-YYYY");. 

• Work item type: Choose the work item type you want to retrieve. Currently, Cache Record is the only option.

• Filter by Resolution: Choose which status of work items you want this flow step to return from among these options.

  • Any

  • Unresolved

  • Resolved

  • Successful

  • Failed

  • Canceled

• Connector: Choose the connector whose data object has work items you want to retrieve. This should match the value chosen in the preceding Create Work Item flow step.

• Data Object: Choose the data object whose work items you want to retrieve. This should match the value chosen in the preceding Create Work Item flow step.

• Properties to Select: If needed, you can select Add Item to list properties to select from the given Data Object by entering them in the Property Name field. For example, id or file_id.

• Optional Limit: Enter the maximum number of items you want to be returned. If there are more items than the number set here, you will not get all the items back. Leave this blank to return all items.

Step Output

When a Get Work Items flow step executes, it returns all work items that match the filtering criteria. This output can be used by other steps in our flow, like the Resolve Work Items step. For more information about how to resolve work items, see Resolve Work Items.

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